Terms & Conditions

Thank you for choosing Alison Petitjean Bridal Hair & Makeup.

I aim to provide a professional, relaxed, and enjoyable experience, ensuring you look and feel beautiful on your special day.

Please read the following terms and conditions carefully before confirming your booking.

1. Booking & Securing Your Wedding Date

A booking payment is required to initially secure your wedding date.

For bridal hair and makeup bookings, 50% of the agreed bridal trial fee is payable upfront.

For bridal hair-only or makeup-only bookings, the full agreed bridal trial fee is payable upfront.

All prices and payment amounts will be confirmed individually before booking.

Your wedding date is initially secured once the required payment has been received and your booking has been confirmed.

2. Bridal Trials

Bridal trials take place at my home studio in Middleton St George, Darlington, Monday to Thursday.

Trials are usually arranged approximately 3–4 months before your wedding.

It is the bride’s responsibility to contact me nearer the time to arrange her trial appointment.

Please send any hair or makeup inspiration photographs before your appointment and advise me in advance if you intend to wear hair extensions.

Any outstanding trial balance is payable on the day of your appointment.

3. Following Your Bridal Trial

Following your bridal trial, you have 2 working days to confirm whether you wish to proceed with your wedding-day booking.

To continue securing your wedding date, payment for your agreed wedding-day bridal hair and/or makeup services is required within this period.

If payment is not received within 2 working days, I will contact you before releasing your wedding date.

Any applicable statutory cancellation rights will remain unaffected.

4. Final Wedding Payment

The remaining balance for any additional bridal party hair and makeup services is due 4 weeks before your wedding date.

All prices are agreed at the time of booking and will be honoured for the services originally booked.

Any additional services requested will be quoted separately.

5. Cancellations & Refunds

When your wedding date is confirmed, that date is reserved specifically for you, and I may decline other bookings.

If you decide to cancel, please notify me in writing as soon as possible.

Where permitted by law, booking payments may be retained to cover services already provided and reasonable financial losses resulting from the cancellation.

Any cancellation charge will be calculated by considering the agreed value of the cancelled services, less the costs saved by not providing those services and any income reasonably obtained, or obtainable, from a replacement booking.

Cancellations within 4 weeks of the wedding may result in substantial charges because it can be particularly difficult to replace a wedding booking at short notice.

Any amount retained will be limited to what is fair and legally recoverable.

Where statutory cancellation rights apply, these will take priority over this policy.

6. Changes to Bridal Party Numbers

Please confirm your bridal party requirements when booking.

Additional services may be accommodated subject to availability.

If you wish to reduce your bridal party numbers, please provide as much notice as possible.

Reductions within 4 weeks of the wedding may be subject to reasonable cancellation charges.

7. Changes to Wedding Dates

If your wedding date changes, please contact me as soon as possible.

I will always do my best to accommodate your new date, subject to availability.

If I am unavailable, the original booking will be subject to the cancellation terms and applicable consumer rights.

Any agreed changes will be confirmed in writing.

8. Illness, COVID-19 & Unexpected Circumstances

The health and safety of my clients and myself are extremely important.

Please inform me before your appointment if you or anyone receiving services has a potentially infectious illness.

I reserve the right to adapt or postpone a service where there is a genuine health and safety concern.

In the event of another pandemic, government restrictions, severe weather or circumstances beyond our reasonable control, I will make every effort to discuss suitable alternative arrangements.

Where possible, bookings may be transferred to another available date by mutual agreement.

If the agreed services cannot be provided, any refund or deductions will be determined in accordance with applicable consumer law.

I strongly recommend that couples consider suitable wedding insurance to protect against unforeseen circumstances.

9. Cancellation by Alison Petitjean

In the unlikely event that I am unable to attend your wedding due to serious illness, an emergency or circumstances beyond my reasonable control, I will notify you as soon as possible.

Where reasonably possible, I will assist in finding an alternative professional.

However, a replacement artist or stylist cannot be guaranteed.

If I am unable to provide the agreed services, any refund or other remedy will be provided in accordance with your statutory consumer rights.

10. Wedding Morning Arrangements

Arrival times and the wedding morning schedule will be agreed before your wedding.

Please ensure everyone receiving services is ready at their allocated appointment time.

Hair should generally be washed the evening before unless otherwise advised.

Please arrive with clean skin, ready for makeup application.

A suitable working area with good lighting, sufficient space and access to electricity must be provided.

Significant delays may affect the agreed schedule.

11. Allergies & Sensitivities

Please inform me before your appointment of any allergies, sensitivities, skin conditions or previous reactions to hair or makeup products.

I reserve the right to adapt or decline a service where there is a genuine health and safety concern.

All services are carried out using appropriate professional hygiene practices.

12. Photography & Social Media

I may occasionally ask permission to take photographs or videos of my bridal work for my portfolio, website or social media.

Photographs or videos will only be used for promotional purposes with appropriate consent.

You are welcome to decline without affecting your booking.

13. Complaints & Concerns

Your satisfaction is extremely important to me.

If you have any concerns regarding your hair or makeup, please let me know as soon as possible so I have an opportunity to address them.

All complaints will be handled fairly and professionally.

14. Booking Agreement & Consumer Rights

These terms and conditions will be made available before a booking is confirmed.

Bookings made through email, telephone or social media messages may form legally binding agreements without a handwritten signature.

Where statutory cancellation rights apply, including any applicable 14-day cooling-off period, these rights will be respected.

Required information about cancellation rights and any applicable exceptions will be provided before the booking is confirmed.

Nothing in these terms affects your statutory consumer rights.